FAQ ON SHIPPING RATES!
*** DUE TO ILLNESSES IN THE FAMILY, MY BUSINESS IS CURRENTLY ON HOLD UNTIL FURTHER NOTICE. YOU CAN STILL PLACE AN ORDER BUT PLEASE BE ADVISED THAT I AM UNCERTAIN WHEN I WILL BE ABLE TO CONFIRM OR PROCESS YOUR ORDER. IF YOU DO PLACE AN ORDER, YOU WILL ONLY RECEIVE AN AUTOMATED REPLY AFTER PLACING YOUR ORDER SHOWING THE SAME INFO YOU ENTERED LESS YOUR CREDIT CARD INFO! THAT WAY YOU CAN CATCH ANY MISTAKES THAT MIGHT HAVE BEEN MADE ***
*** IF YOU ARE GOING TO ORDER USING YOUR SMART PHONE, MY WEB SITE IS NOT CURRENTLY OPTIMIZED TO TAKE YOUR ORDER. YOU WILL NEED TO CALL TO PLACE YOUR ORDER. *** Just a few words on our shipping rates before you go on to our SECURE SERVER to place your order.
UPS GROUND at the 1st of the year (2015) decided to charge based not so much on the weight of the package but the dimensional size. This has changed the shipping charges dramatically. Orders of 2 or more steins, depending on the size, to the following states: AR,CA,CO,ID,MT,NV,ND,NM,OR,SD,UT,WA,WY may incur ADDITIONAL SHIPPING charges. This is now no way to predetermine shipping costs to these states. A confirmation email may be sent asking for your confirmation on the total before the order will be charged & shipped.
I try to charge as close to actual shipping as possible. It is my goal to keep your costs down. If you are unsure what your shipping costs will be, just leave the box blank for the shipping. I will let you know the charge.
NEXT DAY AIR, 2ND DAY AIR and 3 DAY SELECT are also available for
UPS shipping. Usually 1 stein runs $75 to $95 or more for NEXT DAY AIR. Very EXPENSIVE. Just let me know if you prefer that method of shipping and shipping cost will be determined. Alaska, Hawaii & Puerto Rico ONLY, will ship via Priority Mail Insured with the US Post Office. NO INTERNATIONAL ORDERS
If shipped UPS Ground, I will email you your tracking # (UPS packages only) for the package/packages, with the URL link to track your package, usually the day after your package ships, as info is not entered into UPS's system until 10PM EST. To see how long your package will take, in business days, via ground, please click HERE!
*** All packages returned due to an incorrect address, unable to contact or unable to deliver, will not have the shipping charges refunded ***
Again, if in doubt, I will let you know the shipping cost.
All items are shipped via UPS insured. UPS does not deliver to a PO BOX, so a street address is required. *** NEW RATES 01/08/16 *** I charge $17.50 to $21.50 (Shipped West of the Mississippi River) for the 1st stein and $3.50 for each thereafter in the same order.(WILL BE DISCOUNTED IF TOO MUCH) and $16.50 for the 1st stein (Shipped East of the Mississippi River) and $2.50 for each thereafter in the same order. *** Larger steins that are 9" & over: ADD $2.00 EXTRA ***, unless a different add on shipping rate is posted with the item. *** SOME AREAS MAY INCUR AN EXTRA CHARGE FOR A DELIVERY AREA SURCHARGE FROM $3.00 - $4.50. YOU WILL BE NOTIFIED BEFORE YOUR ORDER IS CONFIRMED FOR YOUR OK. *** If you are ordering small item/items, (Examples include the Wade Hamms Bears or salt and pepper pairs or small die-cast) they can be sent Priority Mail US Post Office Insured w/Delivery Confirmation. Some single stein orders under 9" will ship PRIORITY MAIL for a better cost. Rates now depend on the distance the package will travel and weight. If you have sent too much in, via the mail, a refund will accompany your order. As always, any questions, just call me at 1-704-209-2286.
IMPORTANT! UPS NOW CHARGES A $12.50 fee for an incorrect address. Please make sure your address is correct, ie: street, road, ave, court, etc. I will charge $12.50, if I'm charged by UPS Ground for an incorrect address or a forwarded address or the package is returned to us for non-delivery (USUALLY AFTER 3 ATTEMPTS TO DELIVER)!
I do ship to APO and FPO addresses. Packages will be shipped Priority Mail Insured via the US Post Office. I will fill out the custom's form where necessary.
Quotes for shipments via the US Post Office will include insurance.
Your satisfaction is my main concern. Return merchandise will INCUR A 10% RESTOCKING FEE! Refund or credit applied. All credits must be used within 90 days from the date of the credit.
CLAIMS OR RETURNED ITEMS POLICY
Also your credit card will not be charged until your order has been confirmed and is READY TO SHIP!
All information gathered or given is strictly confidential and is NEVER disclosed or GIVEN to 3rd parties!
PLEASE make sure that your email account will accept my email address: firstname.lastname@example.org
for the automated reply after placing your order and the order confirmation that you will receive from me.
So the email doesn't end up in your Spam or Bulk email folder.
Now on to our SECURE SERVER to place your order!
SAVE TIME! IF YOU HAVE ORDERED BEFORE & YOUR SHIPPING & CREDIT CARD INFO ARE THE SAME. NO NEED TO FILL OUT THE ORDER FORM. JUST SEND ME AN EMAIL AND THE ITEMS THAT YOU WOULD LIKE TO ORDER. I WILL GET BACK TO YOU TO CONFIRM WITH YOUR TOTAL PLUS SHIPPING!
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